Chapter 1: Scope of Application

1. This after-sales policy is applicable only to products related to SIYI Technology (Shenzhen) Co., Ltd. (hereinafter referred to as "SIYI Technology") purchased through authorized official channels.

2. Effective Date: This after-sales policy is effective from December 4, 2024. All products purchased after this date are subject to this policy, and any previous after-sales policies will be automatically nullified.

3. Additional Applicability: The after-sales policy is subject to the information published on the official website.

Chapter 2: Return Service

1.Period and Conditions

Within 7 calendar days from 00:00 the day after receiving the product, if a performance fault unrelated to human damage is found, the product can be returned.

2.Conditions Under Which Returns Are Not Accepted

(1) Customized products, personalized items, or products with special configurations (such as products or equipment customized to the customer's specifications) are non-returnable once production or shipment has started.

(2) Return requests made after 7 calendar days from 00:00 the day after receipt of the product.

(3) Products returned incomplete or with damage caused by human factors.

(4) Returns without valid purchase proof or documentation, or with falsified or altered documents.

(5) Products damaged due to non-product related issues, such as impact, burning, unauthorized modifications, contamination (e.g., water, oil, sand), improper installation, or use not following the provided instructions.

(6) Labels, machine serial numbers, waterproof marks, anti-counterfeit labels, etc., have been torn or altered.

(7) Products damaged due to unavoidable causes such as fire, flood, lightning, traffic accidents, or other force majeure events.

(8) Failure to ship the returned item within 7 calendar days after confirming the return with SIYI Technology.

(9) Other situations that do not meet the return criteria.

Chapter 3: Exchange Service

1.Period and Conditions

Within 15 calendar days from 00:00 the day after receiving the product, if the product is damaged during transportation and a proof of damage is provided, or if the product does not match the original description or exhibits performance failure unrelated to human factors, an exchange can be requested.

2.Conditions Under Which Exchanges Are Not Accepted

(1) Exchange requests made more than 15 calendar days after receiving the product.

(2) Products returned incomplete or with damage caused by human factors.

(3) Failure to provide valid purchase proof or documentation during the exchange process, or submission of falsified or altered documents.

(4) SIYI Technology’s technical support confirms there is no quality issue with the product.

(5) Products damaged due to non-product related issues, such as impact, burning, unauthorized modifications, contamination (e.g., water, oil, sand), improper installation, or use not following the provided instructions.

(6) Labels, machine serial numbers, waterproof marks, anti-counterfeit labels, etc., have been torn or altered.

(7) Products damaged due to unavoidable causes such as fire, flood, lightning, traffic accidents, or other force majeure events.

(8) Failure to ship the exchanged item within 7 calendar days after confirming the exchange with SIYI Technology.

(9) Failure to provide the damage certificate issued by the shipping company for damages caused by transportation.

(10) Other situations that do not meet the exchange criteria.

Chapter 4: Warranty Service

1.Warranty Period and Conditions

If the product experiences a performance fault unrelated to human factors during normal use within the product’s specified warranty period, and there is no unauthorized disassembly, modification, or addition of non-official components, and no other human-caused faults, and valid purchase proof, invoices, or serial numbers are provided, warranty service can be offered.

2.Start Date of Warranty

If the purchase invoice or other valid evidence cannot be provided, the warranty period will start 60 days after the product’s manufacturing date shown on the machine (unless otherwise specified by SIYI Technology).

3.Warranty Period

(1) Gimbal cameras, link products, propulsion systems, flight control systems, etc.: 12 months.

(2) Smart batteries (less than 200 charge cycles): 12 months.

(3) Consumables like lens caps: 3 months.

(4) Propellers and other expendable items: No warranty service.

4.Conditions Under Which Warranty Service Is Not Provided

(1) Damage caused by human factors, such as collisions, burning, or loss of the product.

(2) Damage caused by unauthorized modifications, disassembly, or alterations not specified in the official manual.

(3) Damage caused by improper installation, usage, or operation not following the instructions.

(4) Damage caused by customer repairs or assembly of components without official guidance.

(5) Damage due to electrical circuit modifications, or improper use of batteries, chargers, or mismatched components not guided by official manuals.

(6) Damage caused by improper flight or shooting operations as per the product manual.

(7) Damage caused by operations in harsh environments, such as high winds, rain, or sandstorms.

(8) Damage caused by operation in environments with strong electromagnetic interference or high interference sources, such as mining areas, transmission towers, or substations.

(9) Damage caused by interference between wireless devices, such as transmitters, video transmission signals, or WiFi signals.

(10) Damage caused by flying with the aircraft exceeding its safe takeoff weight.

(11) Damage caused by forced flights with aged or damaged components.

(12) Damage caused by the use of third-party components not certified by SIYI Technology, leading to reliability or compatibility issues.

(13) Damage caused by flying with insufficient battery power or using defective batteries leading to insufficient discharge.

(14) Tampering or altering of the machine’s serial number, factory label, or other markings.

(15) Failure to ship the product for warranty service within 7 calendar days after confirmation.

(16) Other situations that do not meet the warranty conditions.

Chapter 5:General After-Sales Terms

1.Repair Locations and Methods

Customers can check the official website or contact customer service to obtain information on authorized repair centers. A mail-in repair service is available.

2.Software-Related Services

The company provides product software update services to optimize performance and fix bugs. However, in some cases, software issues may affect warranty determinations (e.g., faults caused by non-official software).

3.Data Privacy and Security

During the after-sales service process, the company is obligated to protect data privacy and security. Users are required to back up their data in advance, as product repairs may result in data loss.

4.Shipping Fees for After-Sales Service

(1) Mainland China:

(2) For products that meet warranty conditions, the customer pays for shipping the product to SIYI Technology, while SIYI Technology will cover the shipping cost to return the repaired product to the customer.

(3) For products not covered by warranty, the customer is responsible for both the shipping fees for sending and receiving the product.

(4) Outside Mainland China:

(5) Regardless of whether the product is within warranty, customers are responsible for both inbound and outbound shipping costs. Customers are advised to contact local dealers for centralized repairs to save on expensive shipping and bank handling fees.

(6) If customers require software upgrades from SIYI Technology, they are responsible for the shipping fees.

(7) When sending a product for repair, customers should choose a reliable courier service (e.g., DHL, FedEx, or UPS for international customers). After dispatching, please contact SIYI Technology’s after-sales department to ensure timely receipt and processing of the item.

5.Other Fees

(1) Users must send the defective product back to the after-sales service center. Upon receiving the product, the service center will conduct fault diagnostics to determine responsibility. If the product is under warranty and has a manufacturing defect, SIYI Technology will bear the costs of diagnostics, materials, labor, etc.

(2) If after diagnosis the product does not meet the conditions for free repair, the customer can choose paid repairs or have the original product returned.

(3) For issues not covered under warranty (e.g., damage caused by human factors), SIYI Technology will charge for diagnostic fees, parts replacement, testing, labor, etc., based on the specific issue.

(4) If SIYI Technology cannot contact the customer via the provided contact details, or if the delivery fails or is rejected upon return, SIYI Technology will hold the product in storage for 60 days from the last contact date or the return date. After 60 days, storage fees will be incurred. The standard storage fee is 150 RMB per day. Once the storage fee equals the product’s residual value, SIYI Technology reserves the right to dispose of the product (residual value = original price minus repair costs).

(5) If the customer wishes to return a product across countries or regions, SIYI Technology’s consent is required. Customs duties, clearance fees, and any associated costs will be the responsibility of the customer.

6.Other After-Sales Notes

(1) Do not send back batteries that are damaged, swollen, leaking, or have other severe issues. If such a battery is sent, it will be scrapped and not returned.

(2) If the customer provides an incorrect shipping address or refuses to accept the package, any resulting losses will be borne by the customer.

(3) If the product has been exposed to water, it can severely affect performance and may not be repairable. In such cases, SIYI Technology will offer a replacement product instead of a repair. Please take this into consideration before sending back the product.

(4) Before sending in for repair, please remove any personalized items or decorations (e.g., decorative stickers, UAS stickers, paint, etc.) attached to the product. SIYI Technology will not be responsible for any loss or damage to these items.

(5) To ensure your rights are protected, please check the product's condition when receiving it (whether it has been damaged due to shipping). If there are any abnormalities, please notify us within 7 days from the date of receipt. Otherwise, it will be assumed that the product is undamaged and fully functional. For damage caused during shipping, the customer must report it to SIYI Technology’s technical support within 24 hours to start a claim. Claims made after 24 hours will not be processed.